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Terms and Conditions

TERMS OF SALE 

1. All digital / electronic forms always remain the property of ourselves.

2. Requesting design work to be done may occasionally require a deposit to be paid which will be deducted from final invoice.

3. All work must be paid in full BEFORE print is commenced.

4. To qualify for “print only”, files must be correctly presented to us - If unsure please phone and ask.

5. We cannot be held responsible for errors in print ready files.

6. Occasionally we may need to source additional artwork for use in design. This will not be done without prior agreement and will be charged at our cost.

7. We aim to deliver within 5 working days from receipt of payment. However occasionally short delays beyond our control may occur. Fenn Press will endeavour to keep customers fully informed but cannot be held responsible for any loss as a result of these delays.  

PRIVACY POLICY

1. Any personal information eg name and address, email address etc. collected to process this sale will not be sold, traded or supplied to any third party.

CANCELLATION POLICY

1.  We will accept a cancellation up until artwork has been approved.

2.  Once you confirm ready for print the printing process will start and it is VERY UNLIKELY that  changes can be made. Cancellation is not possible at this point.

RETURNS 

Due to the bespoke made-to-order nature of printed matter the customer shall not normally be entitled to return any goods. In the unlikely event of goods damaged on arrival they should be sign for accordingly and details emailed to info@fennpress.co.uk. After investigation a refund, partial refund or replacement will be agreed with the client at this point.

IN CASE OF A PROBLEM

We really appreciate and value your custom and if you are disappointed in any way we would like to hear from you so as we can have an opportunity to rectify the problem. Please contact us.


 
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Fenn Press Print
For Website Design and Printing in Hadleigh, Essex
t: 01702 552744
e: info@fennpress.co.uk

Terms and Conditions

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